What the fuck did you just ask me?
I blog therefore I am.
It's amazing how blogging kind of clears the mind and prepares the way for whatever the hell you really feel like doing after a mental cleansing.
I've spent the last hour now replicating my music store backup (thank god for backups) to my local root directory.
Whilst I was restoring backups I was checking out some geekwear sites since I'm in the market for more new Tees for around the house and after work. It's so goddamned hot I have to rip off my long sleeve work shirts and get into something more comfortable as quick as fucking possible or I'll burst into righteous flame.
There are dozens of places to buy T-shirts especially online and I wish that I'd book marked more of them but the two I keep going back to check out are:
http://www.errorwear.com/
http://www.jinx.com/
Both sites have bitching shirts and picking up a couple on my next paycheck cycle.
Work's a bitch and then some but Hey at least I'm gainfully employed, and respected in very small circles. Maybe respect is too much, I'd say that I'm at least not ignored on a regular basis.
The two new guys that are in training on the helpdesk will probably be ok. Neither one is retard and god knows we don't need any more retards at work. They both wish they were somewhere else like on the programming staff. Neither one has any real practicle prog experience but they both paid out the bunghole for an ITT tech BA in programming which by the way is totally non-transferrable or recognized anywhere outside of ITT Tech. Can you believe that it costs nearly 30K to get a BA in Programming at ITT Tech and another 30K to move up to a BS in Programming. I'm so way happy that I didn't go to school there. When and IF my woman finishes school then I'll go to school myself. Until then it's learning the old fashioned way at work on the job and at the library.
A buddy at work asked me to blog about the types of typical users we deal with on the helpdesk.
Now I oblige:
On a helpdesk there are two main catagories of users; Technical and Non Technical.
Now I'd be doing a dis-service to helpdeskers everywhere if I didn't clarify those two categories. This might draw some ire from different camps but let's treat helpdesk callers the same way insurance companies do. The insurance company lumps policy holders into two camps; smokers, and those that lie about smoking (just kidding).
Now of course we could sub-categorize this list even further and say that from the Non-Technical side you would further sub-divide into Passive and Agressive Non Technical Users. Passive users are just passive they are very understanding they don't know dick about the PC culture and really just need something to work good enough to get buy. I love helping these people so long as they listen and roll-over well. If they listen well and do exactly what you tell them you're gravy. The call will get resolved and you won't want to frag somebody. If they are not passive users then turn Agressive.
Now agressive Non Technical users vary from Aggressive Agitated to Agressive Meglamaniacal. These calls can be scary as hell. Not only is the person on the other end of the line in trouble (they did call you for help remember) they are mad and don't know who to be mad at (themselves), or they are fucking incensed and ready to come choke you out with their wireless mouse (another lame ass geek joke). We all know people like this. Roomates, fathers, neighbors, cube-bitches, etc. I won't go into much detail. Your knee-jerk reaction is to just hang up and say "go fuck yourself" but since work records every call and you really need that lame ass paycheck to cover your bounced check charges for Battlefield2 then you just suffer and get pwned.
Now lets turn this discourse over to the Technical Users.
It's these kind of people you hate to love or love to hate. Most people would call Technical Help Desk callers "Power Users". This might be an appropriate term except their ain't a whole lot of power in a power user if they have to call the helpdesk yet. Most of the time the Technical user just wants to demonstrate he's not a dumb ass. They just really got in over their heads on something or god forbid they are just calling you to get validation on a great "idea" that just popped into their head. If you're lucky you can just suffer through the call and find an alternative solution that isn't going to break something else.
Now let's talk about those fuckers you'd love to hire out a contract killer for. Technical Users who know they are "right" about something and think your a dumb ass. First why the hell are you calling for help if you know the right answer? I mean what gives that's like asking for advice and then arguing with with someone about how to implement the advice they asked for. When these people call they are really just out for blood and frustrated but you're going to be on the receiving end of their idiocy. I could start a whole new blog about these people. The most uberdangerous thing about these blokes is that when they are probably either hired outside help or even worse family members or close personal friends of the business owner and you can't really tell them how dumb they are. Even more so when you hang up the call all they are going to do is bitch about how shitty tech support is and how they can only get dumbasses on the phone when they call. If you know so-fucking-much then why did you call?
It's past midnight and I'm bone ass tired and head is pounding so I'm going to go get some sleep
to ready for the mind-ass-raping I'm going to get at work.
Word.
Posted by Jeff Estes while cleaning his handgun.
It's amazing how blogging kind of clears the mind and prepares the way for whatever the hell you really feel like doing after a mental cleansing.
I've spent the last hour now replicating my music store backup (thank god for backups) to my local root directory.
Whilst I was restoring backups I was checking out some geekwear sites since I'm in the market for more new Tees for around the house and after work. It's so goddamned hot I have to rip off my long sleeve work shirts and get into something more comfortable as quick as fucking possible or I'll burst into righteous flame.
There are dozens of places to buy T-shirts especially online and I wish that I'd book marked more of them but the two I keep going back to check out are:
http://www.errorwear.com/
http://www.jinx.com/
Both sites have bitching shirts and picking up a couple on my next paycheck cycle.
Work's a bitch and then some but Hey at least I'm gainfully employed, and respected in very small circles. Maybe respect is too much, I'd say that I'm at least not ignored on a regular basis.
The two new guys that are in training on the helpdesk will probably be ok. Neither one is retard and god knows we don't need any more retards at work. They both wish they were somewhere else like on the programming staff. Neither one has any real practicle prog experience but they both paid out the bunghole for an ITT tech BA in programming which by the way is totally non-transferrable or recognized anywhere outside of ITT Tech. Can you believe that it costs nearly 30K to get a BA in Programming at ITT Tech and another 30K to move up to a BS in Programming. I'm so way happy that I didn't go to school there. When and IF my woman finishes school then I'll go to school myself. Until then it's learning the old fashioned way at work on the job and at the library.
A buddy at work asked me to blog about the types of typical users we deal with on the helpdesk.
Now I oblige:
On a helpdesk there are two main catagories of users; Technical and Non Technical.
Now I'd be doing a dis-service to helpdeskers everywhere if I didn't clarify those two categories. This might draw some ire from different camps but let's treat helpdesk callers the same way insurance companies do. The insurance company lumps policy holders into two camps; smokers, and those that lie about smoking (just kidding).
Now of course we could sub-categorize this list even further and say that from the Non-Technical side you would further sub-divide into Passive and Agressive Non Technical Users. Passive users are just passive they are very understanding they don't know dick about the PC culture and really just need something to work good enough to get buy. I love helping these people so long as they listen and roll-over well. If they listen well and do exactly what you tell them you're gravy. The call will get resolved and you won't want to frag somebody. If they are not passive users then turn Agressive.
Now agressive Non Technical users vary from Aggressive Agitated to Agressive Meglamaniacal. These calls can be scary as hell. Not only is the person on the other end of the line in trouble (they did call you for help remember) they are mad and don't know who to be mad at (themselves), or they are fucking incensed and ready to come choke you out with their wireless mouse (another lame ass geek joke). We all know people like this. Roomates, fathers, neighbors, cube-bitches, etc. I won't go into much detail. Your knee-jerk reaction is to just hang up and say "go fuck yourself" but since work records every call and you really need that lame ass paycheck to cover your bounced check charges for Battlefield2 then you just suffer and get pwned.
Now lets turn this discourse over to the Technical Users.
It's these kind of people you hate to love or love to hate. Most people would call Technical Help Desk callers "Power Users". This might be an appropriate term except their ain't a whole lot of power in a power user if they have to call the helpdesk yet. Most of the time the Technical user just wants to demonstrate he's not a dumb ass. They just really got in over their heads on something or god forbid they are just calling you to get validation on a great "idea" that just popped into their head. If you're lucky you can just suffer through the call and find an alternative solution that isn't going to break something else.
Now let's talk about those fuckers you'd love to hire out a contract killer for. Technical Users who know they are "right" about something and think your a dumb ass. First why the hell are you calling for help if you know the right answer? I mean what gives that's like asking for advice and then arguing with with someone about how to implement the advice they asked for. When these people call they are really just out for blood and frustrated but you're going to be on the receiving end of their idiocy. I could start a whole new blog about these people. The most uberdangerous thing about these blokes is that when they are probably either hired outside help or even worse family members or close personal friends of the business owner and you can't really tell them how dumb they are. Even more so when you hang up the call all they are going to do is bitch about how shitty tech support is and how they can only get dumbasses on the phone when they call. If you know so-fucking-much then why did you call?
It's past midnight and I'm bone ass tired and head is pounding so I'm going to go get some sleep
to ready for the mind-ass-raping I'm going to get at work.
Word.
Posted by Jeff Estes while cleaning his handgun.
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